1. Go to https://stpaulsmobile.freshdesk.com/
2. Login (the Login button is in the upper right corner)
3. Select +New support ticket (located to the right of the search bar)
4. Enter a subject for your ticket in the Subject line. (This should be a short description of the issue you are having.) Ex:
5. Enter a description of what your tech issue is in the Description of Problem box. (This should be a longer description of what is happening and why you are seeking help.) Ex:
6. If you are asking the Tech Department to repair your laptop, please enter your password in Password box so that they can quickly access your device when they have it.
7. Select a category for your repair by selecting the drop-down menu next to Group. (It’s okay if you don’t know. Select the one that you think is best – most likely hardware.)
8. Select Submit. You will receive an email notification that your ticket has been created.